SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hongkong will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Anime Online Stores Merchandise - Naruto - Dragon Ball - Totoro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The hoodie is medium thick. Everything is as described. I am 167cm height and usually take US size S or 6. I took XL and found sleeves and body length perfect. I think I can carry XXL for looser look. I am happy with the purchase overall.
Very nice, warm sweatshirt. The cuffs are a little thin.
Excellent sweatshirt, though small, it's good that at its m, ordered xl. Inside is warm fleece. Delivery 10 days. Everything's fine.
Bomb sweatshirt, very dense and warm. I ordered 3xl, came 2xl, but i normally approached (48 russian). It is also long enough, for me it is a huge plus and sleeves of normal length
Love it. Took 20 days to arrive to Norway after ordering with e-packet. It's very soft, very beautiful and spacious. I ordered a size bigger, that is XL and I love it. I normally wear M/L . I hope it holds longer after a few washes. Let's see
Fleece sweatshirt pure synthetic, color as in the picture. On the parameters 100 og came
Pleasant to the touch, odorless, the color corresponds, to the quality of claims there. Size l exactly fits on my xs (40-42) not oversize. The hood is very small/narrow, it does not hold on to the head. In general, the first impression is very pleasant. The store and the very thing i recommend at 100%. I will order in another color.
28.08-16.09 to samara. superskaya, warm, does not smell, the color is exactly as in the store's photo.
Ordered july 31, august 15 received, surprisingly fast! Hudi abaldennaya! Although not for myself ordered, but for my daughter! And for some reason without a picture was, i ordered with eyes! Sooo soft and thick! Measured on the pictures on itself, height 167, chest 90, waist 69, hips 92, The size approached well, the sleeves are not short, well according to the reviews of the torn with the size! My daughter will be delighted! But for myself, i would take a smaller size!!! I would sit perfectly!!!!
Good) ordered in orenburg 23.06, brought the courier 11.07! The parcel is all the way tracked by the store verified, as the sister not the first time he bought it! According to the swiss is a megassoft cozy thing that you do not want to shoot, but it is necessary, since in the yard now 35 degrees of heat, and a sweatshirt on a decent fleece! Size m: sleeve length 57 cm, the length of the sweater itself is 60 cm. The seams are neat and the color is as in the picture! I recommend