SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hongkong will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Anime Online Stores Merchandise - Naruto - Dragon Ball - Totoro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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This is an awesome product. Great for the price. As specified
Ring with exquisite and beautiful Rod texture have smoothness slip-glossy make storage box ring airs ้วย raft ็ค holder shockproof case well strongly recommend this shop all
Excellent workmanship and presentation. Heavy and polished ring externally and internally. Perfect details. Congratulations to store.
Superb ring, fast delivery, very satisfied, I recommend.
Definitely worth the money I gave you. Thank the store. The state takes tax from each product as per new customs regulation. I paid 10.93 taxes on this product.
This gorgeous mystical ring combines the “Elder Futhark”— with the Kabbalistic “Tree of Life!” The store was very polite, courteous and helpful and even placed my inscription on the band of the Ring! I typically wear anywhere between a size 10— or an 11— and this ring at a size 10— fits perfectly! I gave the seller an outstanding rating— because of the wonderful transactional experience, the exceptional customer service, great communication, and fast shipping, “only 14 days,” and the item arrived today! I'm very happy with this purchase!
It sounds pretty heavy, but I like it.
Excellent
Excellent ring, made of solid metal, well polished. Weighty, on the finger immediately felt. The store made engraving on the Russian. I sent him a picture of the text and he completely reproduced it. The box was slightly wrinkled, but this is the cost of the post of russia.
EXCELLENT SELLER, ORGANIZED AND TRUE PRODUCT PHOTOS. ACCOMPANYING BOX WITH TRAVISEIRO OR PAD. BEAUTIFUL PIECE, MADE WONDERFULLY, BELIEVE THE BEST RING VIKING RUNES WEBSITE. THANKS… PROSPERITY AND STRENGTH!