SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hongkong will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Anime Online Stores Merchandise - Naruto - Dragon Ball - Totoro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Llego en perfectas condiciones! es tal y como se ve en la imagen. Me llego en 1 semana desde la compra, y soy de Chile! Mi primera compra en jewel123.com y totalmente satisfecho. Adjunto imagenes. Todo bien empaquetado, sin ningún daño.
llego en perfectas condiciones y muy rápido me encanto
Empaque súper seguro, viene muy protegido. Llegó en menos de un mes. Funciona de maravilla. La figura tiene un pequeño rayón, pero no se nota.
Just like the picture! very bright and nice quality
Hermoso, llego mucho antes de lo esperado y todo muy lindo
I got this for my friend and I got Giyu for me AMAZING BUY IT!!!you can put batteries in it or use the usb cord it comes with
es lo más hermoso que ahora tiene mi dormitorio, con eso resumo todo
한국까지 주문 후 8일 걸려 도착. 친구 선물 한 번 주문하고, 이번이 두번째 주문인데 두 번 다 엄청 빨리 도착. (우체국으로 옴) 가격대비 만족도 엄청 높은 편 아크릴 뭘로 할지 고민 하다가 무량공처로 골랐는데 진짜 넘 잘고른듯.. 넘 만족스러워서 하나 더 살 예정.. 그리고 리모콘은 있는걸로 추천~ 존예...
Super bright, arrived pretty fast!
Muy bonito...llegó muy rápido...
Выглядит шикарно. Брала в подарок, поэтому плёнки не снимала. Отправили очень быстро, всем довольна.
Soy de chile, llegó en dos semanas y en perfecto estado
Все соответсвует описанию. Светильник шикарный! Пришёл очень быстро, всем советую)
Honestly one of the best purchases I've ever made. The quality is super the colours vibrant I'm in love honestly. I recomend the buyer 10/10
shipping was super-fast. really high quality product worth the price
Husbando arrived so fast, in real life he looks much better but on photo it’s still good, thank you sm
все пришло в коробке, целое, хорошо упаковано! прекрасный светильник, работает от usb и можно батарейки вставить. рекомендую!
YEAHHHHHH!!!!!!!!!! got here in 13 days omg! i love him