SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hongkong will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Anime Online Stores Merchandise - Naruto - Dragon Ball - Totoro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
é perfeito, como deacrito na imagem. chegou bem rapido
Llegó en buenas condiciones y en el tiempo estimado, me gusta mucho
Me encanto la lámpara de katsuki, llego en el tiempo esperado y muy bien empaquetado, sin ningún daño del producto. Cumple con las características señaladas en la descripción.
(No le pude tomar foto) le regale la lámpara a mi hermana y le encanto!!! 100% recomendado
bellissima e fatta molto molto bene! straconsigliata per gli amanti del genere!
Все чудесно, я довольна. Пришёл быстро. Правда были маленькие проблемы со снятием пленки.
Всё ок, пришло даже раньше указанного срока. Продавца и товар рекомендую.
Mega mi się podoba, tylko wkurzyła mnie naklejka z tyłu ale tak to mega śliczny i jakby co to do prądu trzeba podłączyć
arrived in three weeks, customs made it take longer though. it's so pretty and bright! the remote can be a bit difficult to press sometimes but it's not a big deal. i kind of struggled removing the film, and some corners especially his hair are really spikey so be careful with handling it. there is also a cord to plug it in an outlet if you don't want to use batteries. i'm so happy because coincidentally he arrived on his birthday! thank you so much :D
It came way faster than expected. It was packaged securely, and its a great size. It comes with a small remote and a plug you can use without batteries.
Igual que en la imagen, llegó antes de la fecha prevista, en tan solo una semana. Es perfecto
Je suis vraiment satisfaite de ce produit, la qualité est bonne et il est arrivé très rapidement
Sono davvero molto soddisfatta! È davvero fatto molto bene e la luce è molto potente, ho avuto qualche difficoltà ad inserirlo ma credo sia meglio così per la sicurezza che non cada.
I love it so much! Its a but bigger than i expected it to be. Its a perfect night light!